Museum Store Info

Museum Store hours: Open daily from 10am - 4:30pm (until 7pm on select Thursdays) 

We offer in-store pickup for local customers, and we ship to the continental US and Canada.

To order online and take advantage of in-store pickup, please select this option at checkout. Details about pickup will be listed on your receipt. 


Safety Protocols at the Store

  • We may limit the number of guests inside the Museum Store at one time.
  • At this time, we will only accept credit/debit card transactions. Thank you for your understanding.

Martin House Member Discount
Martin House Members receive a 10% discount on total purchases throughout the year both online and at the on-site Museum Store. Use promo code MHMEMBER at checkout. Some exclusions may apply.

Learn more about membership benefits.

National Reciprocal Sites Member Discount Members of the FLW National Reciprocal Sites Membership Program receive a 10% discount on total purchases throughout the year both online and at the on-site Museum Store. Use promo code FLWMEMBER at checkout.

Join the Martin House membership program at the $100 level or above and enjoy the benefits of the reciprocal program. 

Our Guarantee and Return Policy
If you are not completely satisfied with your purchase, please return it within 30 days for replacement, exchange or refund. The item must be returned in the original packaging and unused. Returns should be sent to: Martin House Retail, 122 Summit Ave., Buffalo, NY  14214.

If an item has been damaged in transit or is defective, call 716.856.3858 x401 or email - and we will provide you instructions for the return. 

Refunds
All refunds will be issued in the same method of the original transaction within 30 days. Please keep your receipt.

Sale Merchandise
All sale merchandise is considered final sale. No exchanges, refunds or replacements will be offered.

Phone Orders
Our store staff can be reached during store hours at 716.856.3858 x401 to accept orders.  

Sales Tax
Tax is added to orders shipped within New York State at the rate of 8.75%. (Tax rate of 4.75% is applied to apparel orders under $110). Sales tax is not added to orders shipped outside New York State.

In-store Pickup
If you select the in-store pickup option during the checkout process, details are provided on your receipt. You will receive a second email when the order is ready.

Shipping
We utilize both UPS and the USPS, and options will be presented to the customer during the checkout process. At this time, we only ship to the continental US and Canada. 

If you have any questions or concerns, please don't hesitate to call us at 716.856.3858 x401 or email.