General terms & conditions

Thank you for your support of Frank Lloyd Wright's Martin House

Martin House Member Discount
Martin House Members receive a 10% discount on total purchases throughout the year both online and at the on-site Museum Store. Use promo code MHMEMBER at checkout. 

Our Guarantee and Return Policy
If you are not completely satisfied with your purchase, please return it within 30 days for replacement, exchange or refund. The item must be returned in the original packaging and unused. Returns should be sent to: Martin House Retail, 122 Summit Ave., Buffalo, NY 14214.

If an item has been damaged in transit or is defective, email - and we will provide you instructions for the return.

Refunds
All refunds will be issued in the same method of the original transaction within 30 days. Please keep your receipt.

Sale Merchandise
All sale merchandise is considered final sale. No exchanges, refunds, or replacements will be offered.

Phone Orders
Our store staff can be reached at 716.856.3858 x401 during regular store hours. Feel free to leave a message or email anytime, and a retail associate will respond as soon as possible. 

Sales Tax
Tax is added to orders shipped within New York State at the rate of 8.75%. (Tax rate of 4.75% is applied to apparel orders under $110). Sales tax is not added to orders shipped outside New York State.

Shipping
We utilize both UPS and the USPS, and options will be presented to the customer during the checkout process. At this time, we only ship to the continental US and Canada.