Shipping & returns

Our Guarantee and Return Policy
If you are not completely satisfied with your purchase, please return it within 30 days for replacement, exchange or refund. The item must be returned in the original packaging and unused. Returns should be sent to: Frank Lloyd Wright's Martin House, 143 Jewett Parkway, Buffalo, NY  14214.

If an item has been damaged in transit or is defective, email us. We will provide instructions for the return. 

All refunds will be issued in the same method of the original transaction within 30 days. Please keep your receipt.

In-store Pickup
To order online and take advantage of in-store pickup, please select this option at checkout. There will be a minimum of 24 hours for processing.  Details are provided on your receipt, and you will receive a second email when the order is ready. 

We utilize both UPS and the USPS, and options will be presented to the customer during the checkout process. At this time, we only ship to the continental US and Canada. 

Note for Canadian customers: When entering your billing information, please enter the Martin House zip code of 14214 as your zip code. For shipping information, please use your actual zip code information. Thank you.

Martin House Member Discount - shipping note
Martin House Members receive a 10% discount on total purchases throughout the year both online and at the on-site Museum Store. Use promo code MHMEMBER at checkout. Some exclusions may apply.